Email:info@highlandbeesupplies.co.uk                          TELEPHONE: 01808 521311

Introduction

www.highlandbeesupplies is owned and operated by Evelyn and Neil Spence

Registered Office :

“Crask”

Farr

Inverness

IV2 6XF

VAT Reg No 384 8018 31


Ordering

You may place an order to purchase a product advertised on the website page. All orders placed by you are subject to acceptance by us. If your order inclues products which are not available from stock, we will contact you by email or telephone. You will have the option to wait until the goods are available from stock or to cancel the order. Acceptance of your order and the formation of a contract between us will take place once payment has been received.


Prices and Payment

All prices are in pounds (£) sterling and include VAT (where applicable). Prices may change at any time prior to, but not after, acceptance of your order. We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards (We regret we are unable to accept American Express). By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment then we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order. In the unlikely event that the price of an item has been incorrectly advertised on the website, we will contact you by telephone or email. If you are not happy to proceed with the order at the correct price, we will cancel the order. We are not obliged to supply products at the incorrect price.


Delivery

Subject to availability we will despatch your order as soon as possible after your order is accepted by us. Delivery will be made to one address as stated in your order. Deliveries are made Monday Friday normally between 8am 5.30pm. The precise timing of a delivery cannot be specified. Highland bee Supplies shall not be liable or deemed to be in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond its control. Once delivered the products ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered. We accept no responsibility for damage in transit to any glass items.

Delivery Charges are applied AFTER Discount has been deducted.

orders under 2kg are delivered by Royal Mail - orders over 2kg are delivered by courier

order weight  up to 20kg delivery cost = £7.50 throughout Scottish Highlands £15.50 elsewhere in UK, over 20kg P.O.A  But is subject to change without prior notice                                                         

Whilst every effort is made to despatch all orders immediately, please allow 28 days for delivery.


Claims

Any claims whatsoever of any kind, including shortages, unsatisfactory quality etc, must be notified to us within two days of receipt of goods. The Company warrants that where applicable the Goods are at the time of supply within usual tolerances as to quality and finish will replace or refund (at its option) the price of any Goods which do not comply with this warranty to the maximum of the price invoiced for the Goods. As the Company is generally unaware of the use to which its Goods will be put all conditions and warranties as to fitness for the purpose whether express or implied and whether arising by statute or common law are excluded.


Cancellations and Returns

You may cancel your order (or any part of it) at any point before products are delivered to you and up to 7 days afterwards. You may do so either by notifying us by email, fax or writing to us, giving your full name, address and order details, or by returning the product(s). You may not cancel your order if the product consists of perishable items such as feed, or if the product has been customised or made to your own specifications unless the products were faulty or damaged when delivered to you. Where you decide to cancel an order after it has been despatched, you will be under a duty to return them to us at your own risk and cost. All such goods should be returned within 7 days of your cancelling the order. Until such time as they are returned you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging. Money will be refunded to the same account debited during purchase, excluding the original delivery cost.



 

Highland Bee Supplies reserve the right to change prices, stock availability and or other information contained herein without prior notice.

Highland Bee Supplies accepts no responsibility for any losses, claims, damages, costs, charges, expenses, liabilities, demands, proceedings and actions which persons using this website may sustain or incur or which may be brought or established against it by any person and any case which arises out or in relation to or by reason of their use of this website.

Links to external websites are given in good faith and we cannot be held responsible for updates or changes to content in those websites.



 

Privacy Statement

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully

(in accordance with the Data Protection Act 1998).

If we collect information about you via online forms, it is for 2 reasons:

firstly, to process your order and

secondly, to provide you with the best possible service.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we might collect about you includes:

your name

email address

address

phone number

credit/debit card details

No information about you is stored in any way on this website.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.



If you have any questions/comments about privacy, you should contact us.

TERMS AND CONDITIONS